Patient Information

Billing

Our tiered fees are designed to keep quality health care affordable and accessible.

All children under 16, Aged Pensioners, Gold Vets and patients over 75 are bulk-billed except for after-hours visits.

Other pensioners and Health Care Card holders are offered a substantial discount.

Other patients pay a gap over the Medicare rebate with a discounted fee for follow-up visits.

All diagnostic and treatment procedures are bulk-billed.

Full payment of your account at time of consultation is required and appreciated by cash, cheque or EFTPOS.  We can lodge your Medicare claim electronically and your rebate is paid into your bank account within three days.

Seeing Your Doctor

Appointments

Consultations are by appointment, however, urgent medical problems can be seen quickly with the next available doctor.  To help us keep to our schedule:

  • Advise us if you need extra time for a longer appointment
  • Phone ahead if time is a concern
  • Phone us if you are unable to attend, we appreciate it!
  • Make a separate appointment if more than one person is seeing the doctor
Walk-ins

You may present in person to our practice to ask about an immediate appointment (walk-in) however your needs will be subject to our triage policy and process. Due to regional GP shortages we unable to offer guaranteed walk-in appointments at the present time. We recommend non-urgent matters continue to be booked ahead of time.

After Hours

The Practice is open until 6:00pm or 7:00pm during the week and on Saturday mornings until 12:00 noon.  After these times, one of the doctors is on-call to existing patients for urgent consultations and advice.  Please phone 07 4056 3600 for the on-call contact number.  For all medical emergencies, don’t wait,  phone 000 immediately.

Telephone calls & emails

Your doctor can talk to you on the phone as a booked telehealth or video health consultation. Your doctor is not routinely available for your phone calls as they are servicing your fellow community members so reception will triage your concerns and arrange an appropriate action. Doctors are not routinely available for direct emails from patients. The administration email address is available for communication but is non-secure so avoid detailed medical information content. It can be used to transfer some information with your consent. It is managed by a member of the administration team on a daily basis so is never to be used for urgent medical matters. (pls ensure the email signature has reference to the latter ie this email address is checked on business days, you can expect a reply within 1 business day of receipt).

Home Visits

Home visits are available to regular patients for substantial medical reasons but most problems are best dealt with at the surgery.  Please phone and we will accommodate your needs to fit in with the day’s schedule.

Other Locations

Our doctors visit Pyramid Retirement Centre and St John’s Young Lifestyle Care.  Visits can be arranged by phoning the Practice directly or through the care centre’s staff.  These visits are bulk billed.

Emergency or Impaired Mobility Access

No-step and private access is provided through the entry at the side of the building along the driveway.  Please use this entrance and waiting room if you are accompanied by an assistance dog.

Parking

Off-street parking is available at the rear of the building via the side driveway.

Privacy

Your personal information is handled in accordance with our privacy policy that is consistent with privacy legislation. You are entitled to know what information is held, who has access, to whom it may be disclosed, when your consent is needed and how it is stored. Details of our privacy policy and general privacy information is available at Reception, or a link to the policy is provided in the footer below.

Repeat Prescriptions

Repeat prescriptions beyond those already given are not normally repeated without a consultation, to ensure delivery of quality, safe care.

Diagnostic Test Results

The results of all tests ordered are followed up in a timely way by the practice. Results may be provided at a telephone appointment with your doctor, at their discretion, but only to the patient or guardian. Significant results are best given in person. Your doctor will advise if you need follow-up care but you are encouraged to contact the Practice if you have any concerns.

Feedback & complaints

If you have a problem we would like to hear about it. Please talk to your Doctor or our staff, or write to us. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further, contact the Office of the Health Ombudsman for Queensland by phone 133 646 or at www.oho.qld.gov.au.

Downloads

Privacy Policy
Cancellation Policy
Patient Information

Contact Details

Phone
0740 563 600

Address
27 Norman Street,
Gordonvale QLD 4865

Opening Hours

Shown in Brisbane time(AEST)

Monday8:30am-6:00pm
Tuesday8:30am-6:00pm
Wednesday8:30am-6:00pm
Thursday8:30am-7:00pm
Friday8:30am-6:00pm
Saturday8:30am-12:00pm
SundayClosed

Languages Spoken

  • English
  • Malay
  • Tamil

Facilities

  • Wheelchair Access

Patient Information

Appointment information, billing,after hours etc

Care Providers

Find a care provider

Our Services

See our list of health care services

Video Consultations

Join the virtual waiting room

Book Appointment

Book appointment online or call 07 4056 3600

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