Appointments
Consultations are by appointment, however, urgent medical problems can be seen quickly with the next available doctor. To help us keep to our schedule:
- Advise us if you need extra time for a longer appointment
- Phone ahead if time is a concern
- Phone us if you are unable to attend, we appreciate it!
- Make a separate appointment if more than one person is seeing the doctor
Walk-ins
You may present in person to our practice to ask about an immediate appointment (walk-in) however your needs will be subject to our triage policy and process. Due to regional GP shortages we unable to offer guaranteed walk-in appointments at the present time. We recommend non-urgent matters continue to be booked ahead of time.
After Hours
The Practice is open until 6:00pm or 7:00pm during the week and on Saturday mornings until 12:00 noon. After these times, one of the doctors is on-call to existing patients for urgent consultations and advice. Please phone 07 4056 3600 for the on-call contact number. For all medical emergencies, don’t wait, phone 000 immediately.
Telephone calls & emails
Your doctor can talk to you on the phone as a booked telehealth or video health consultation. Your doctor is not routinely available for your phone calls as they are servicing your fellow community members so reception will triage your concerns and arrange an appropriate action. Doctors are not routinely available for direct emails from patients. The administration email address is available for communication but is non-secure so avoid detailed medical information content. It can be used to transfer some information with your consent. It is managed by a member of the administration team on a daily basis so is never to be used for urgent medical matters. (pls ensure the email signature has reference to the latter ie this email address is checked on business days, you can expect a reply within 1 business day of receipt).
Home Visits
Home visits are available to regular patients for substantial medical reasons but most problems are best dealt with at the surgery. Please phone and we will accommodate your needs to fit in with the day’s schedule.
Other Locations
Our doctors visit Pyramid Retirement Centre and St John’s Young Lifestyle Care. Visits can be arranged by phoning the Practice directly or through the care centre’s staff. These visits are bulk billed.
Emergency or Impaired Mobility Access
No-step and private access is provided through the entry at the side of the building along the driveway. Please use this entrance and waiting room if you are accompanied by an assistance dog.
Parking
Off-street parking is available at the rear of the building via the side driveway.
Privacy
Your personal information is handled in accordance with our privacy policy that is consistent with privacy legislation. You are entitled to know what information is held, who has access, to whom it may be disclosed, when your consent is needed and how it is stored. Details of our privacy policy and general privacy information is available at Reception, or a link to the policy is provided in the footer below.
Repeat Prescriptions
Repeat prescriptions beyond those already given are not normally repeated without a consultation, to ensure delivery of quality, safe care.
Diagnostic Test Results
The results of all tests ordered are followed up in a timely way by the practice. Results may be provided at a telephone appointment with your doctor, at their discretion, but only to the patient or guardian. Significant results are best given in person. Your doctor will advise if you need follow-up care but you are encouraged to contact the Practice if you have any concerns.
Feedback & complaints
If you have a problem we would like to hear about it. Please talk to your Doctor or our staff, or write to us. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further, contact the Office of the Health Ombudsman for Queensland by phone 133 646 or at www.oho.qld.gov.au.
